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Natural Gas Program FAQs

Check with your current supplier to determine any early termination fees that may be a part of your contract with them. If you decide to leave before the end date of your contract, you may be subject to those fees. Call the NOPEC Customer Care Center at 855.667.3201 (855-NOPEC01) for enrollment information.

Your local natural gas utility will be responsible for the delivery of natural gas to your home or business. Since your natural gas utility owns the pipes, they will continue to read your meter usage and send your bill. You should continue to call your local natural gas utility if you have a natural gas emergency.

There are no termination fees for our Standard Program price and Monthly Variable Price programs. However, there may be a small cancellation fee for our Fixed Term products if you cancel before the end of the term unless you switch to another product within the NOPEC natural gas program.

Contact NOPEC’s Customer Care Center at 855.667.3201 (855-NOPEC-01) for more information on budget billing.

You will receive one bill from your utility. On the bill, there will be a line item for the natural gas supplied to you from NOPEC/NextEra Energy Services Ohio, LLC.

No, your gas service will not be interrupted.

Yes. NOPEC offers plenty of rate options for customers to choose from. Our Standard Program Price is a competitive rate that varies and is based on favorable wholesale purchase prices available in the market. We also offer Monthly Variable and 12- and 24-Month Fixed Term products. Under our Monthly Variable Price, you will receive a rate that is $0.02/Mcf less than the utility’s monthly Standard Choice Offer price. Enrollment under this option is limited and subject to availability. Call NOPEC’s Customer Care Center at 855.667.3201 (855-NOPEC01) for more information.

We believe in using our buying power to strengthen the Ohio economy. In fact, from April 2014 through December 2019, NextEra Energy Services Ohio, LLC, procured approximately 70% of natural gas to serve the NOPEC load from Ohio shale natural gas resources.

NOPEC buys electricity and natural gas in bulk from NextEra Energy Services Ohio, LLC, a subsidiary of NextEra Energy, Inc. a trusted group of companies with more than 80 years of performance excellence, exceptional credit ratings, and financial stability.

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